Returns
Returns centre
Reviewed individuallyOpen a case
Something not right with your order?
If your item arrives damaged, has a defect or does not match your confirmed order, open a case with your order number and clear photos. Eloena Client Services will review it and help arrange an appropriate resolution.
Takes you to the contact form below
Frequently asked questions
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Does Eloena accept returns or exchanges?
All Eloena purchases are final. We do not accept returns or exchanges due to a change of mind, personal preference, or choosing the wrong size.
Please check your selection carefully before placing your order.
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What happens if I order the wrong size?
Please refer to our Size Guide before purchasing. Items ordered in an incorrect size cannot be returned or exchanged.
If you need help choosing a size, contact Eloena Client Services before placing your order.
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Are final sale items eligible for returns?
No. Items marked Final Sale cannot be returned or exchanged.
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What should I do if I receive a damaged, faulty, or wrong item?
We inspect every Eloena piece before shipping.
If your item arrives damaged, has a defect, or does not match your confirmed order, contact Eloena Client Services within 7 days of delivery. Include your order information and clear photos so we can assess the issue and help arrange an appropriate resolution.
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Can I receive store credit?
Store credit may be available for qualifying cases after assessment by Eloena Client Services.
We assess requests individually and handle them fairly, respecting your applicable consumer rights.
No answer matches that yet.
Try a shorter word or another topic, or write to client care and we will answer personally.
Still have a question?
Some questions deserve a personal answer. Our client care team can help with orders, delivery, sizing, product details and anything else about your Eloena set.
Client care
- Support hours Monday–Friday, 09:00–18:00
- Typical response Within a few hours during support hours
If you still need assistance, write to Eloena Client Services with your order number and the details of your enquiry. For damaged, faulty or incorrect items, please describe the issue and attach clear photos to your reply email once we respond.